Privacy Policy

1. Who we are

Jollo (“we”, “our”, “us”) operates the AI voice assistant service available at jollo.ai. This Privacy Policy explains how we collect, use and protect your personal information when you use our service.

2. Information we collect

We collect information you provide directly to us, such as:

• Business name, email address and contact details when you sign up
• Services, prices and FAQ content you configure in your assistant
• Booking enquiries received through your assistant
• Usage data and analytics about how customers interact with your assistant

3. How we use your information

We use the information we collect to:

• Provide and improve the Jollo service
• Send booking notifications and service alerts
• Communicate with you about your account
• Process payments and billing
• Comply with legal obligations

4. Data retention

We retain your account data for as long as your account is active. Conversation logs are retained for 90 days by default and can be deleted on request. You can request deletion of your data at any time by contacting hello@jollo.ai.

5. Data sharing

We do not sell your personal data. We may share data with service providers who assist us in operating the platform (such as cloud hosting providers) under strict data processing agreements. We will disclose information if required by law.

6. Your rights

Under GDPR and applicable law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to processing or request restriction
• Data portability

To exercise these rights, contact us at hello@jollo.ai.

7. Cookies

We use essential cookies to operate the service and analytics cookies to understand usage. See our Cookie Policy for details.

8. Contact

For privacy-related questions, contact us at hello@jollo.ai.